Complaints

It is our aim for all students to enjoy a happy, fulfilled and inclusive educational experience at Lakelands Academy. However if you have any concerns you wish to raise with us, all matters, from whatever source will be taken seriously and dealt in an efficient and professional manner.

Depending on your concern any matters may be dealt with by the subject teacher, form tutor, head of year, faculty leader, business manager, assistant head teacher, deputy head teacher, head teacher or governors.

Click here to see our Complaints Policy

Who to Contact
Please click here  to view our staff list, to direct your concern to the appropriate person and then click on the contact button to find the easiest way to direct your concern to us. Alternatively please click here to contact our Administration Team Leader, Mrs S Tinn, who will direct your concern to the appropriate person.

The Claims Portal - If you are required to utilise the Claims Portal to submit a personal injury claim against us for either an employers or public liability matter then details of the correct portal ID and Compensator can be found on the attached link http://academyreferral.co.uk

We are a member of the Risk Protection Arrangement (RPA) administered by the DfE.